Terms & Conditions

By purchasing goods from henleywines.co.uk you enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities.

These terms describe the basis for purchase by you and sale by us of the products described on this web site.

Orders are subject to availability and vintages at the time of order being placed.

Definitions and interpretation
In these terms the following words have the following meanings.

the contract for the sale and purchase of the Goods;

Delivery Area
We deliver to all of the UK. For deliveries outside the UK please contact us.

Details of the order
The quantity, quality and description of the Goods will be those set out in your order (if accepted by us).

Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your credit or account card is authorised for the transaction.

WE CANNOT ACCEPT ORDERS FROM OUTSIDE THE UNITED KINGDOM. The Goods which can be ordered via our Web Site are available for sale outside the United Kingdom please call.

Price of the Goods
If the price of the Goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable then you will of course have the option of cancelling the order.
Our charges for postage and packaging are detailed on this page and will be included in the total price for the Goods.

Postage and Packaging
Postage and Packing charges are £12.64. UK Mainland

Payment terms
Once your order is received we will contact you direct to arrange payment and we will then charge your credit card account for payment. Items with a lead time greater than 30 days will be charged up to 7 days prior to despatch. We accept no liability if a delivery is delayed because you did not give us the right payment details.
If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Contract or suspend any further deliveries to you. This does not affect any other rights we may have.

We will deliver the Goods to the address you specify for delivery in your order. It is important that this address is accurate. It is a condition that all orders despatched will require a signature on delivery. We will never leave items unless they have been signed for. We cannot accept any liability for any loss or damage to the Goods once they have been delivered and signed for. We will aim to deliver the Goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

Please allow 2 weeks for delivery because most of the wines are held in a central bond.

Risk and ownership
Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when we tried to deliver.

You will only own the Goods once they have been successfully delivered and when we have received cleared payment in full.

Returns/Options to cancel
You have 7 days to return any unwanted or damaged products. The products must be properly packaged. Henley Wines have the right to refuse any returns.

Matters out of our control
We will not be liable to you or in breach of the Contract for delay or failure to perform due to a cause beyond our reasonable control.

Please read our customer privacy policy, which explains how we will not pass on your details to any third party.

Governing law and jurisdiction
These terms will be governed by English law and any disputes will be resolved exclusively by the English Courts.

Payment Methods
We accept all major credit cards including:

  • Mastercard
  • Visa
  • American Express

Still have a question? contact enquiries@henleywines.co.uk